Refund Policy
Refund Policy
At Gipsy Guitars, customer satisfaction is our top priority. We aim to provide premium-quality acoustic guitars and ensure a smooth shopping experience. If you are unsatisfied with your purchase, here’s how our refund process works:
Eligibility for Refunds
1. Return Period : Refund requests are valid within 7 days of receiving the product.
2. Conditions for Refund :
- The product must be unused and in its original condition, including packaging, accessories, and documentation.
- Any damage caused after delivery will not qualify for a refund.
3. Non-Refundable Items: :
- Customized or personalized guitars.
- Gift cards or promotional vouchers.
Refund Process
1. Initiating the Request:
- Contact our customer support at support@gipsyguitars.com or call us at +91 7387249970 to initiate the return and refund process.
1. Product Inspection:
- Once the returned product is received, our team will inspect it for compliance with the refund conditions. This process may take 3-5 business days.
Refund Timeline
- Upon approval of the refund, the amount will be credited back to your original payment method within 7-10 business days. Processing times may vary depending on your bank or payment gateway provider.
Additional Information
- Shipping Charges: Refunds exclude shipping charges unless the product was damaged or incorrect.
- Replacement Option: If you prefer, we offer replacements for eligible products instead of refunds.
We value your trust and strive to resolve issues promptly. For more details, visit our Returns and Refunds page.
GAH1492 
GAH149 
GAC702M