Refund Policy
Refund Policy
At Gipsy Guitars, customer satisfaction is our top priority. We aim to provide premium-quality acoustic guitars and ensure a smooth shopping experience. If you are unsatisfied with your purchase, here’s how our refund process works:
Eligibility for Refunds
1. Return Period : Refund requests are valid within 7 days of receiving the product.
2. Conditions for Refund :
- The product must be unused and in its original condition, including packaging, accessories, and documentation.
- Any damage caused after delivery will not qualify for a refund.
3. Non-Refundable Items: :
- Customized or personalized guitars.
- Gift cards or promotional vouchers.
Refund Process
1. Initiating the Request:
- Contact our customer support at support@gipsyguitars.com or call us at +91 7387249970 to initiate the return and refund process.
1. Product Inspection:
- Once the returned product is received, our team will inspect it for compliance with the refund conditions. This process may take 3-5 business days.
Refund Timeline
- Upon approval of the refund, the amount will be credited back to your original payment method within 7-10 business days. Processing times may vary depending on your bank or payment gateway provider.
Additional Information
- Shipping Charges: Refunds exclude shipping charges unless the product was damaged or incorrect.
- Replacement Option: If you prefer, we offer replacements for eligible products instead of refunds.
We value your trust and strive to resolve issues promptly. For more details, visit our Returns and Refunds page.